Victoria Calcutt has over 25 years experience working within the Hospitality IndustrySodexo Prestige – As UK Sales Director, responsible for a Sales Team selling events at unusual and outstanding venues including Lord’s Cricket Ground, Ascot, Blenheim Palace and Murrayfield Stadium Hilton Hotels – The first 5 years were spent at the London Hilton on Park Lane developing operational skills with a strong emphasis on top class customer service . Thereafter, Victoria spent a further 5 years selling conference and events “I feel privileged to have worked with 2 fantastic companies who have helped me develop over the years! I have been fortunate to have worked with some very loyal customers, who I still work with today!”
“We use VCA Consulting to test our telephone and web enquiry sales process. We were seeking a solution that would take a holistic look at our whole enquiry process and identify training areas within our team to create a high performing sales culture. Rather than simply testing individual skill set and performance, we were really testing our processes and whether the team have the right tools to perform at the highest level. VCA provide a highly bespoke and tailored service, giving us the opportunity to really understand our strengths and identify further opportunities within our sales process. By tailoring the calls to our requirements, we have been able to identify areas in our call handling that can make a real impact on our conversion”.
Head of Sales & Marketing – Imago Venues
15 July 2019
“We have recently embarked on a telephone mystery shopping programme with VCA Consulting for our Conference and Events team. We wanted to gain a full understanding of our strengths but also skill sets that may require some focus. We were able to do this and from recommendations made by Victoria, she then worked closely with our Sales Trainer so that a bespoke course could be designed.
We have since followed up with further mystery calls and have seen a significant improvement with our scores and going forward, our sales conversion
VCA Consulting clearly understood our objectives and our portfolio of Hotels, were very easy to work with and flexible”
Commercial Director – Iconic Luxury Hotels
03 May 2019
I wanted to thank you for carrying out the mystery shopper and training programme with my events team. From the initial meeting through to your post training follow up, I have been so impressed by your professional clear and precise communication.
I have understood exactly what you are going to do and when, had the benefit of regular updates and progress reports.
The quality of your reports and recommendations has been a brilliant tool to engage and support the team.
The feedback from the team about the tailored training has been fantastic and it has fulfilled the key objectives we discussed.
I have seen them implement your recommendations and look forward to them reaping the rewards.
I would have no hesitation in recommending you to other hospitality managers looking to spend their training budget well to ensure great results. Can’t wait for the next wave of training”
Caroline O Connor – Commercial Director
“VCA have been conducting our mystery calls over the last twelve months as a key part of our performance development programme. I am delighted that collectively this year, our conversion has improved by 12% to a very competitive 60% overall and year to date, we are £300k up on sales. The team respond very positively to the calls and we are seeing improvements at all levels. For Elior, mystery calls are not about catching sales people out, it is about highlighting development needs and working with our teams to make them the best they can be – and VCA is an important part of this process.”
Victoria has a comprehensive understanding of how to manage sales teams within the Hospitality and Leisure industry. She leads from the front, but always seeks to achieve successful results through her team members rather than undertaking actions on her own. Victoria has always demonstrated to me a focused and committed approach to achieving great results. Philip Cripps – Chief Executive Thameside International
“I have known Vicky for many, many years particularly in her role at Sodexo. She has always been most helpful and a lady of her word. If we had any issues and got in touch with Vicky, she dealt with things in a timely manner. A thoroughly professional and lovely person who I would not hesitate to work with again!”
“I have known and worked with Victoria for 15 years. She is a highly experienced, superbly efficient sales professional. I have no hesitation in recommending her.”